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Article – Change In turbulent Times
May 29, 2014
Article – Political Intelligence
May 29, 2014

TTM associates Article

Victoria Cassells
Victoria Cassells is a management consultant, experienced businesswoman, executive coach, facilitator and designer of development events for leaders and managers.


“…….. At nearly 200 large, global companies, Goleman found that while the qualities traditionally associated with leadership such as intelligence, toughness, determination, and vision are required for success, they are insufficient. Truly effective leaders are also distinguished by a high degree of emotional intelligence, which includes self-awareness, self-regulation, motivation, empathy and social skills.”

(Extract from Harvard Business Review)

In today’s challenging business environments the pace and rate of change has accelerated as never before in living memory. The demands on leaders and managers to steer the business, facilitate change effectively, release potential in others and to sustain performance is unremitting. Leaders must equip themselves with increased Emotional Intelligence to stay healthy, have a positive impact on others and to ensure on going business results.

There is a direct correlation between the leaders behaviour, the climate in the workplace and how productive people are. Unlike our IQ which is fixed early in life, evidence shows that we can continue to develop our Emotional Intelligence throughout life. Much research had identified that businesses which have managers and leaders with high EQ produce better results.

EQ and Business Results

The workforce of today, generation Y and X do not respond well to a hierarchical approach and so the emphasis on Social Skills such as building trust, personal awareness, personal influence and developing others have become critical to the innovation and productivity which lead to success. Building positive relationships with suppliers, customers and staff has been shown to expedite results including reducing waste and costs. Managers and Leaders with high EQ have been shown to be better equipped to achieve these results.

The Way Forward

We build EQ through life experience and by taking the time to reflect, to examine our assumptions, thoughts and feelings about ourselves and others in a facilitated environment away from the pressures of the workplace. We have designed three programmes, for staff, middle managers and leaders which will stimulate and support the increase of the participants level of EQ and contribute to organisational effectiveness.

HR practitioners have highlighted the importance of EMOTIONAL INTELLIGENCE across various organizational levels.
They have consistently identified the vital importance of the EMOTIONAL INTELLIGENCE Leadership Key to the success of their organizations.
Business stakeholders that seek to leverage added value and to build an Innovative Behavioural – Based Leadership way across their organizations should consider EMOTIONAL INTELLIGENCE as a core competency.